From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to NHS Cheshire and Merseyside.
Members of the public will still be able to make a complaint to the provider. This is NOT changing.
what happens if I prefer to complain directly to the commissioning organisation?
If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.