Kings Lane Medical Practice

Higher Bebington Health Centre, 25 Brackenwood Road, Bebington, Wirral, CH63 2LR

Telephone: 0151 608 4347

cmicb-wi.klmp@nhs.net

We're open

Appointments

Bannerv4

Call us

0151 608 4347 – Appointments can be booked by calling the Practice from 8:00 am – 6:30 pm, Monday – Friday. Appointments can also be booked online. To do this, please visit the practice to complete a registration form for Patient Access. You will need to bring two forms of identification with you, one of which should be photographic.

We endeavour to see all of our patients in a timely manner. Our receptionist will ask all patients for a brief description of their problem so we can navigate you to the most appropriate clinician or  service, which may include a walk-in centre or a local pharmacy. Did you know that your local pharmacy can treat minor illnesses?

Receptionists

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services, results, and direct you to the right person depending on your health issues or queries. Receptionists make most of the appointments with the GPs, nurses, and other healthcare professionals attached to the practice.

They have a very difficult job dealing with telephone calls and enquiries from every direction, trying to please a range of patients and clinical staff whilst remaining calm, courteous, efficient, sympathetic, and professional, so please be patient with them.

If telephoning for an appointment, advice, or a home visit, the receptionist may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.

Our practice operates a zero-tolerance policy regarding verbal or physical attacks. Our receptionists are here to help you. To successfully provide these services, a mutual respect between all the staff and patients has to be in place.

PATCHS

Click here to access PATCHS.

Please do not uses PATCHS if you are abroad.

If you have previously used eConsult, please note this has changed to PATCHS. Please follow the link above to submit a PATCHS request. Do not use PATCHS in cases of emergency. If you are submitting a PATCHS request for a child, please select I would like to make a request for someone I care for – PATCHS requests will not be accepted in the name of the parent/guardian. Please be aware that the GP may need to speak with you and may call you on the day you submit your PATCHS request.

Information about appointments

Longer Appointments

Online booking of appointments is currently for routine GP appointments only. More complex procedures may need appointment slots up to 30 minutes or more, compared with a standard 10 minute appointment. In order for us to ensure you are allocated the correct time for more specialist appointments, we kindly request that you contact the practice. If you have more than one problem, you will need an additional appointment which may be at a different time or day.

Nurse reviews (diabetes, asthma, etc.) all need longer appointments. Please tell the reception desk when booking or again use PATCHS. For travel vaccination information, click here.

Cancelling Appointments

If you can’t attend an appointment, please cancel it by phoning 0151 608 4347, send a reply to your appointment reminder received by text (SMS), or email cmicb-wi.klmp@nhs.net.

Cancelling appointments will allow us to re-book it for someone else, particularly for emergency appointments. Repeated non-attendances without informing us/cancelling seriously affects your relationship with the Practice and may result in you being asked to leave the Practice.

Need a weekend or evening appointment?

You can book an appointment to see a GP in the evening, at weekends and on bank holidays.

Patients registered with a GP practice in Wirral can access appointments at various locations between:

  • Monday to Friday, 6:30 pm – 8:00 pm
  • Saturday and Sunday, 8:00 am – 8:00 pm

To book an appointment, speak to a receptionist during practice opening hours or call 0151 652 6077 from 10:00 am – 6:00 pm at weekends.

GP Out of Hours Service / NHS 111

The NHS 111 service provides urgent medical care or advice when the surgery is closed. If you require urgent medical assistance that cannot wait until the surgery re-opens, please phone 111. Calls to the NHS 111 service are free from landlines and mobiles. If you have a life threatening medical emergency, always dial 999.

NHS Walk-in Centres

NHS Walk-in Centres offer fast and convenient access to local NHS advice, information, and treatment. You do not need to make an appointment. They do not replace your local GP or hospital services but complement existing services. Local centres can be found below.

The following services are available to all Wirral residents and can provide treatment for anyone who have the following: Bites / Stings / Scalds / Minor burns / Cuts / Grazes / Lacerations / Sprains and strains / Wound infection / Foreign bodies / Minor eye injuries / Minor head injuries / Morning-after pill

This should be your first point of call before attending the A&E department, unless your condition is of a more serious nature, or outside of the opening hours.

Arrowe Park Walk-in Centre (All Day Health Centre)
Arrowe Park Hospital, Upton, CH49 5PE
0151 514 2222
Monday – Sunday, 8:00 am – 10:00 pm
Miriam Medical Centre
31 Laird Street, Birkenhead, CH41 8DB
0151 652 6077
Monday – Thursday, 10:00am – 8:00 pm (last appointment 7:30 pm)
Friday, 10:00am – 6:30pm (last appointment 6:00 pm)
Saturday, Sunday & Bank Holidays – 10:00 am – 5:00 pm (last appointment 4:30 pm)
Parkfield Medical Centre
Sefton Road, New Ferry, CH62 5HS
0151 644 6665
Monday – Thursday, 2:00 pm – 8:00 pm (last appointment 7:30 pm)
Friday, 2:00 pm – 6:00 pm (last appointment 5:30 pm)
Victoria Central, Wallasey
VCH, Mill Lane, Wallasey, CH44 5UF
Monday – Sunday, 8:00 am – 10:00 pm
Eastham Walk-in Centre
Eastham Rake, Eastham, CH62 9AN
Monday – Friday, 2:00 pm – 10:00 pm
Weekends & Bank Holidays, 9:00 am – 5:00 pm
Moreton Health Clinic
14 Chadwick Street, Moreton Wirral, CH46 7XA
0151 502 0099
Monday & Tuesday, 10:00 am – 7:00 pm (last appointment 6:30 pm)
Wednesday & Thursday, 10:00 am – 8:00 pm (last appointment 7:30 pm)
Friday, 10:00 am – 6:00 pm (last appointment 5:30 pm)

Kings Lane Medical Practice has no control over changes made to times advertised above and will not be held responsible for any errors listed. If you need to use the relevant services, please contact them directly for updated opening hours.

Home Visits

Home visits are for:

  • those who are housebound (usually the elderly or severely disabled)
  • individuals that are so unwell it is impossible for them to travel to the surgery

The average patient takes 10 minutes in the surgery. The average visit (including time there and back) takes one hour. This means that most visits are delayed until after a surgery.

No transport or “not well enough to walk down” is not a valid reason for a home visit. By the nature of the service, most people visiting the surgery are unwell and many have to use exceptional means to get us. Ask a friend or family member to drive you, take public transport or use a taxi.

You may be telephoned after you request a home visit

Some patients may be telephoned by the doctor on requesting a visit. The symptoms and situation will be clarified to assess clinical need and urgency – at this point the doctor may:

  • give direct medical advice
  • make arrangements/suggestions to see you at the surgery
  • arrange a visit

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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